Recording consent & privacy for contractor sales calls
How RepVise™ supports a compliant, consent-aware recording workflow — including a state-by-state awareness map, a sample disclosure, and the in-app safeguards built into every call.
One-party vs two-party consent
Most U.S. states use a "one-party consent" rule for recording private conversations — meaning at least one participant (the rep) must consent. A smaller group of states require every participant on the call to consent. Always disclose recording up front regardless of state.
One-party consent states
36 states + DC. One participant must consent.
AL, AK, AZ, AR, CO, DC, GA, HI, ID, IN, IA, KS, KY, LA, ME, MN, MS, MO, NE, NJ, NM, NY, NC, ND, OH, OK, RI, SC, SD, TN, TX, UT, VA, WV, WI, WY
Two-party (all-party) consent states
15 states. All participants must consent.
CA, CT, DE, FL, IL, MD, MA, MI, MT, NV, NH, OR, PA, VT, WA
State classifications are summarized for general awareness and can change. Verify with counsel before relying on this list.
Sample disclosure script
"Before we get started, I want to let you know I record my consultations so I can stay focused on what you need instead of taking notes the whole time — is that okay with you?"
Wait for an explicit "yes." If a homeowner declines, stop the recording and proceed without it. RepVise™'s consent badge gives reps a visible reminder, and the customer signature mode captures an on-screen acknowledgment when extra documentation is wanted.
How RepVise™ supports compliance
Consent badge
Every call screen surfaces a visible consent reminder for the rep before recording starts.
Customer signature mode
For two-party states, capture a quick on-screen homeowner signature acknowledging the recording.
Private storage
Recordings are isolated per company with row-level security. Reps see only their own calls unless granted access.
Frequently asked
Is it legal to record sales calls?
Recording your own sales conversations is generally legal in the United States, but the rules vary by state. 'One-party consent' states require that one participant (the rep) is aware. 'Two-party' (all-party) states require every participant to consent. Always disclose recording at the start of the call and check your state's specific rules.
What's the difference between one-party and two-party consent?
One-party consent means only one participant on the call needs to consent — typically the rep recording. Two-party consent (sometimes called all-party consent) requires every participant to be informed and to consent before the call is recorded.
Does RepVise™ help with consent?
Yes. RepVise™ includes a consent badge on each call and a customer signature mode for two-party states. Reps can capture a quick on-screen signature acknowledging the recording before the conversation begins.
What should a rep say to disclose recording?
A simple, friendly disclosure works: 'Before we get started, I want to let you know I record my consultations so I can stay focused on you instead of taking notes — is that okay with you?' Wait for an explicit yes.
Is this legal advice?
No. This page is provided for general awareness only. Laws change and vary by jurisdiction. Consult qualified counsel before designing your recording workflow.